Effective Date: 2025-05-01

Hainan Qiyuan Youpin International Trade Co.,Ltd. (hereinafter collectively referred to as "we" or "QYYP") are committed to protecting your personal privacy. This privacy policy (hereinafter referred to as "this policy") describes how we handle personal information and protect information privacy during your use of the following services, products, and related mobile applications (collectively referred to as "products").

Chapter I

One. Overview

When you interact with our products, please be sure to read this privacy policy carefully and understand our purpose and security measures for collecting and processing your personal data, including how we use, store, share and transfer personal data. In this policy, you can enforce your privacy rights, access rights, and deletion rights to personal data through our instructions.

When you agree to this privacy policy, or start and continue to use our products or services in an appropriate way, and fail to contact us in an appropriate way to express contrary opinions, we will consider that you fully understand and agree to this policy. During the reading process, if you have any questions, comments, suggestions, or complaints, please contact us through the following contact methods:

• Customer Service: 18889976075 (telephone)
• Email: support@qiyuanpremium.com

For the mobile applications of other brands that provide support services by QYYP, our customers will decide which personal information to collect through our products, so this privacy policy does not apply to the principles of other brands' collection or processing of personal information. We collect information according to the customer's request, and the processing of such information is limited to providing the services agreed upon by the customer and us. If you are a user of our customer, and you do not want customers who use our services to contact you, please contact us directly and inform your request.

Two. Definition

• Personal Information: Various information that can be used alone or in combination with other information that can be used to identify individuals or reflect specific personal activities.
• Personal Sensitive Data: Including precise location information. When we provide you with a specific product or service and the collection of sensitive personal data is involved, we will obtain your consent through a noticeable and clear notice before collecting sensitive personal data about you.
• Smart Devices: Refers to non-standard computing devices produced or manufactured by hardware manufacturers that have a human-machine interface and can transmit information through a wireless network, including monitoring head shaking machines, driving recorders, etc.
• Application: Refers to the mobile application developed by QYYP, which can help terminal users to remotely control smart devices.

Chapter II Information Collection

One. Voluntary Provision

1. Account or Personal Profile Information: When you register for our account, we may collect your personal information, such as your email address, phone number, user name, and login credentials. During your interaction with our products, we may further collect the nickname, country code, language preference, or time zone information in your account. If you choose to authorize the use of a third-party account to log in, we will obtain your shared account information (such as nickname, region, gender, etc.) from the third party and bind it to your QYYP account for quick login. We will follow the agreement of the third party, as well as the terms related to the sharing of personal information in the privacy policy published by the third party, and use your personal information under the premise of complying with relevant laws and regulations.

2. Feedback: When you use the feedback and suggestion functions in our products, we will collect your email address, mobile phone number, feedback content, and operation logs in order to deal with your problems and equipment failures in a timely manner.

At the same time, according to different application products and services, QYYP will collect corresponding and necessary personal information in order to provide you with products and services. Under normal circumstances, we will need to collect product serial numbers and product verification codes. This type of information is unique basic product information, and it is the basic information that must be collected to bind the product and further provide you with remote access services.

Two. Automatic Collection

1. Device Information: When you interact with our products, we will automatically collect device information, such as the device’s MAC address, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.

2. Usage Information: During your interaction with our website and services, we will automatically collect usage information related to visits, clicks, downloads, sending/receiving messages, and other usage of our website and services.

Three. Information about Smart Devices

1. Basic Information of Smart Devices: When you use smart devices connected to our products or services, we may collect basic information about smart devices, such as device name, device ID, online status, activation time, firmware version, and upgrade information, etc.

2. Information Reported by Smart Devices: According to the different smart devices you choose to connect to our products or services, we may collect the information reported by your smart devices. For example, alarm messages triggered by monitoring equipment, etc.

Four. Purpose and legal basis for processing personal information

We process your information for the following purposes:

1. To provide you with services: We process your account and personal data information, device information, usage information, location information, and smart device-related information to provide the products and services you request. The legal basis for such processing is the performance of our contract with you in accordance with our terms of use.

2. Improve our services: We process your device information, usage information, location information and smart device-related information to ensure the function and safety of our products, develop and improve our products and services, analyze our operational efficiency, And to prevent and track fraud or improper use. The legal basis for such processing is the performance of our contract with you in accordance with our terms of use.

3. Non-marketing communications: We process your personal information in order to send you important information related to service, terms/conditions and policy changes and/or other management information. Due to the importance of such information, you may not be able to opt out of receiving such emails. The legal basis for such processing is the performance of our contract with you in accordance with our terms of use.

4. Marketing communications: We may process your personal information to provide you with marketing and promotional materials related to our products and services. In the above circumstances, each email we send to you contains instructions that allow you to opt out of receiving such emails. The legal basis for such processing is based on your consent. In addition, if you agree to participate in our sweepstakes, contests or other promotional activities, we may use your personal information to manage such activities.

5. Compliance:We will process your personal information when we deem it necessary or appropriate:

• Comply with applicable laws and regulations;
• Comply with legal procedures;
• Respond to the requirements of public agencies and government authorities, including those outside the country/region where you live Institutions and government authorities;
• Fulfill our terms and conditions;
• Protect our operations, business and systems;
• Protect the rights, privacy, safety or property of us and/or other users including you ;
• And seek available remedies or limit the damages we may need to provide.

We may also use the personal information collected from you in other ways. We will provide specific notifications at the time of collection and obtain your consent in accordance with the requirements of applicable laws. If there is any change in the purpose of processing your personal information, we will notify you of such changes via email and/or a noticeable notice on our website, and inform you of your personal information choices.

Five.information sharing

QYYP only shares your personal information in a way that you know. We may share your personal information with the following participants:

1. Disclosure of your personal information to third-party service providers who provide us with certain business-related services, such as website hosting, data analysis, payment and credit card processing, infrastructure supply, IT services, customer support services, email sending services And other similar services to ensure that they can provide services to us.

2. Disclosure of your personal information to customers and other business partners who directly or indirectly provide you with smart devices and/or the networks and systems you use to access and use our website and services.

3. In the event of reorganization, merger, sale, joint venture, transfer, transfer or other disposal of all or part of our business, assets or stocks (including but not limited to the above circumstances related to any bankruptcy or similar procedures) The company or other third parties disclose your personal information. In this case, you will receive a clear notification via email and/or our website regarding the change of ownership, the incompatibility of the new use of personal information, and the choice of personal information.

4. Where we deem it necessary or appropriate:

• Comply with applicable laws and regulations;
• Comply with legal procedures;
• Respond to the requirements of public agencies and government authorities, including those outside the country/region where you live Institutions and government authorities;
• Fulfill our terms and conditions;
• Protect our operations, business and systems;
• Protect the rights, privacy, safety or property of us and/or other users including you ;
• And seek available remedies or limit the damages we may need to provide.

5. Disclosing your personal information to the company's affiliated companies to carry out business activities on a regular basis.

6. In addition to the above-mentioned third parties, we only disclose your personal information to other third parties with your consent. We will share necessary data with third parties through application programming interfaces (API) and software tool development kits (SDK). Different versions of third-party SDKs will be different, generally including third-party account login, sharing, and third-party For payment, vendor push, statistics, etc., we will conduct strict security inspections on third parties and agree on data protection measures.

Six. Exceptions for obtaining prior authorization and consent when collecting and using personal information

You are fully aware that, in accordance with the "Information Security Technology Personal Information Security Specification" and its legal basis, the collection and use of your personal information in the following situations does not require your authorization and consent:

1. Related to QYYP's fulfillment of obligations stipulated by laws and regulations;

2. It is directly related to national security and national defense security;

3. It is directly related to public safety, public health, and major public interests;

4. Directly related to criminal investigation, prosecution, trial and execution of judgments;

5. In order to protect your personal or other personal life, property and other major legal rights and interests, but it is difficult to obtain your consent;

6. The personal information involved is disclosed to the public by you yourself;

7. According to you and us to sign and perform the contract or other written documents necessary;

8. Collect your personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

9. Necessary for maintaining the safe and stable operation of our products and/or services, such as discovering and disposing of product and/or service failures;

10. Other circumstances stipulated by laws and regulations.

Seven. International transfer of collected information

In order to facilitate our operations, we may transfer, store and process your personal information in jurisdictions other than where you live. These countries may have different information protection laws. In such cases, we will ensure that your information is fully protected by the following methods:

Including but not limited to: agreements reached on the "EU Standard Contract Clauses" approved by Article 46 of the EU General Data Protection Regulation (GDPR).

If you want to learn more about our security measures, you can contact us directly through this policy.

Eight. Third-party SDK access

FunSDK

Purpose of use: Provide support for equipment network distribution and voice intercom.

Scenes to be used: It is used when the device is connected to the network and when the device is having voice intercom.

Involving the scope of personal information: Device information such as network status, WIFI status.

Nine - Requested Permission List

Android

iOS

Chapter III Rights Related to Personal Information

One. Access or Correct Personal Information

You have the right to access your personal information, except for exceptions provided by laws and regulations. If you want to exercise the right to access data, you can access it yourself in the following ways:

• Your Account Information: Under the Heart-Link application client, you can enter the personal information and account security page through "My" under the main interface to inquire about registered information such as nickname, mobile phone number, password, email, etc., and update.
• Your Usage of QYYP Cloud Service: Under the Heart-Link video client, you can view your bound QYYP device through "My" under the main interface, and view the device model, serial number, and user guides through the "Settings" page at the upper right corner of the single device preview box. You can also view product information and usage information such as device network access methods, value-added service usage, and sharing status.

Personal Information That You Cannot Access and Correct: In addition to the information listed above, we cannot provide you with access and correction services for some of your personal information. This information is mainly collected for improving your user experience and ensuring transaction security, such as information about your equipment and the personal information necessary to ensure the normal operation of the business functions you have selected. We will use the above information within the scope of your authorization. You cannot access or correct it, but you can contact us to delete or anonymize it.

Two. Delete Personal Information

The information that you can directly clear or delete on our product and/or service pages, including account registration information, is available through the following path: Homepage -> "My" -> "Account" -> "Delete Account".

In the following situations, you can request us to delete other personal information:

• If our handling of personal information violates laws and regulations;
• If we collect and use your personal information without your consent;
• If our handling of personal information violates our agreement with you;
• If you cancel the service account;
• If we terminate the service and operation.

If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us and require them to delete them in a timely manner, unless laws and regulations provide otherwise, or these entities obtain your independent authorization.

Three. Change the Scope of Authorization and Consent or Withdraw Authorization

You can change the scope of your authorization to continue to collect personal information or withdraw your authorization by deleting information, turning off a certain service or function, performing privacy settings on the application client, and managing application permissions. You can also withdraw all our authorization to continue collecting your personal information by canceling your account.

Please understand that each service requires some basic personal information to be completed. After you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawal of your consent or authorization, and will no longer process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the previous processing of personal information based on your authorization.

Four. Cancel Account

You can cancel the previously registered account at any time. You can contact our customer service or operate by yourself in the following ways: Homepage -> "My" -> "Account" -> "Delete Account".

Please note that account cancellation is an irreversible operation. After you cancel your account, we will stop providing you with products or services, all rights and interests under your account will be cleared, and your personal information will be deleted and cannot be retrieved unless otherwise specified by laws and regulations.

Five. Constraint information system automatic decision-making

At present, we do not currently make decisions based on non-manual automatic decision-making mechanisms including information systems and algorithms. If we think it is necessary to use the aforementioned technical means during the operation, we will inform you in time; if you think that these decisions significantly affect your legal rights, you have the right to ask us to explain, and we will not infringe on trade secrets or Provide appeal methods under the premise of other user rights and social public interest.

Six. Obtain a copy of personal information and request response

If you are unable to manage your personal information through the above methods, or you need to obtain a copy of the corresponding personal information, or you have other personal information rights appeals, you can send an email to [address] or this policy Contact us in the other ways listed. In order to ensure safety, we may need you to provide a written request or prove your identity in other ways. We will respond to your request within 15 days after receiving your feedback and verifying your identity.

For your reasonable request, we do not charge a fee in principle, but for repeated requests that exceed a reasonable limit, we will charge a certain cost as appropriate. For those who are unreasonably repeated, require too many technical means (for example, the need to develop new systems or fundamentally change current practices), bring risks to the legitimate rights and interests of others, or are very impractical (for example, involving information stored on backup tapes) Request, we may reject it.

According to applicable laws, regulations and national standards such as the "Cyber Security Law", "Information Security Technology Personal Information Security Regulations" and other applicable laws, regulations and national standards, we may not be able to respond to your request in the following situations:

• Related to QYYP's fulfillment of obligations stipulated by laws and regulations;
• Directly related to national security and national defense security;
• Directly related to public safety, public health, and major public interests;
• Related to criminal investigation, prosecution, trial, and execution of judgments;
• There is sufficient evidence to show that you have subjective malice or abuse of rights;
• In order to protect your or other individuals’ life, property and other major legal rights and interests, but it is difficult to obtain your own consent;
• Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
• Involving trade secrets;
• Other circumstances stipulated by applicable laws and regulations.

Chapter IV Security Measures

One. Protection and security measures of your personal information

We will make all reasonable efforts to protect the personal information we have obtained, and the personal information will be protected by specialized departments and personnel.

1. In order to prevent users' personal information from being illegally accessed, copied, modified, transmitted, lost, destroyed, processed or used in unexpected and unauthorized situations, we have and will continue to take the following measures to protect your personal information:

• Our network services adopt encryption technologies such as transmission security protocols, and provide browsing services through https and other methods to ensure the safety of user data during transmission.
• The user's personal information is encrypted and stored by adopting encryption technology, and the user's personal information is isolated by isolation technology.
• When using personal information, such as personal information display and personal information associated calculations, we will use a variety of data desensitization technologies including content replacement, encryption desensitization, etc. to enhance the security of personal information in use.
• Establish a strict data use and access system, adopt strict data access authority control and multiple identity authentication technologies to protect personal information, and prevent data from being used in violation of regulations. We only allow authorized personnel to access personal information and require them to fulfill the corresponding confidentiality obligations.
• Adopt special data and technical security audits, and set up multiple measures for log audits and behavior audits.

2. Other security measures taken to protect personal information:

• Manage and regulate the storage and use of personal information by establishing a data classification and grading system, data security management specifications, and data security development specifications.
• Establish an information protection department, an information security emergency response organization, and a personal information protection commissioner to promote and protect personal information security.
• Strengthen safety awareness. We will also organize security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.

3. Special reminders for personal biometric information:

• Unless otherwise prompted, identification and authentication based on personal biometric information are only implemented on your local device, and we will not return this information to the server; that is, QYYP Cloud only receives the verification results and does not collect you Biometric information;
• Under the business functions that must collect biometric information (such as face recognition value-added services), we will try our best to ensure security by storing only summary information, AES encryption and other measures.

4. Although the above reasonable and effective measures have been taken and the standards required by relevant laws and regulations have been complied with, in view of the open nature of the network environment, we cannot guarantee the security of your personal information when communicating through unsafe channels. Therefore, we strongly recommend that you take active measures to ensure the security of your personal information, such as: setting complex passwords, regularly changing account passwords, not disclosing your account passwords and other personal information to others, and cautiously using information sharing or sharing functions. In addition, you should understand that when your information is leaked due to your personal disposal (such as sharing, etc.), QYYP will only bear limited legal liabilities in accordance with effective judicial judgments.

5. There are always various risks of information leakage in the network environment. When accidents, force majeure and other circumstances cause your information to leak risks, we will try our best to control the situation and promptly inform you of the cause of the incident, the security measures we have taken, and you Security measures that can be taken proactively and other relevant situations.

6. In the unfortunate event of a personal information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and you can independently prevent and reduce Risk suggestions, remedial measures for you, etc. At the same time, we will promptly inform you of the relevant information of the incident by email, letter, telephone, push notification, etc. If it is difficult to inform the subject of personal information one by one, we will adopt a reasonable and effective way to issue an announcement. If relevant incidents involve children’s personal information, we will notify the children and their guardians in accordance with the law. At the same time, we will report to the corresponding competent authority in accordance with the requirements of laws and regulations.

Two. Information retention period

1. We will store the collected user personal information in the user's local country in accordance with laws and regulations. QYYP will not transfer your personal information overseas unless required by laws and regulations or with your explicit consent.

2. During your use of QYYP's products or services, we will process your personal information within the shortest period of time to achieve the purpose stated in the policy, unless it is required to retain it for a longer period of time according to specific legal requirements. We will determine an appropriate retention period based on the quantity, nature and sensitivity of personal information. After the retention period ends, we will destroy your personal information. If we are unable to destroy the information for technical reasons, we will take appropriate measures to prevent further use of your personal information.

Three. IaaS Service

Our services are built on Amazon Web Service Infrastructure as a Service.

Chapter V Protection of Personal Information of Minors

QYYP attaches great importance to the protection of personal information of minors. We do not use age recognition as a prerequisite when providing products or services to users, but the nature of our products and/or services requires you to be an adult with full civil capacity. If you are a child or other minor under the age of 18, we ask you to ask your parents or other guardians to read this privacy policy carefully, and obtain the consent of your parents or other guardians and use our Services or provide us with information. If you collect or submit personal information of minors to us through our products and/or services for the purpose of interacting with children, please ensure that you have obtained the authorization and consent of their legal guardian in advance.

In the case of collecting personal information of minors with the consent of their parents or legal guardians, we will only use or publicly disclose this information when permitted by law, the parent or legal guardian's explicit consent, or necessary to protect the minors.

If parents or legal guardians have reason to believe that minors have submitted personal information to us without prior consent, or have questions about the protection of our minors’ personal information, please contact us through the methods listed in this policy.

Chapter VI Statement on Policy Changes

We may update this policy at least once a year based on changes in information practices. If we make any major changes, we will notify you via email (sent to the email address specified in your account) or post a notice on this website before the changes take effect. We recommend that you browse this page regularly to get the latest information on privacy practices.

Chapter VII Contact Us

If you have any questions about our practices or this policy, please contact us in the following ways:

• Hainan Qiyuan Youpin International Trade Co., Ltd
• Mailing Address: 1616 Yingtai Fortune Plaza, No. 22 Guoxing Avenue, Qiongshan District, Haikou, Hainan
• Email: support@qiyuanpremium.com

Chapter VII Contact Us

If you have any questions about our practices or this policy, please contact us in the following ways:

• Hainan Qiyuan Youpin International Trade Co., Ltd
• Mailing Address: 1616 Yingtai Fortune Plaza, No. 22 Guoxing Avenue, Qiongshan District, Haikou, Hainan
• Email: support@qiyuanpremium.com

Under normal circumstances, we will reply within fifteen days.

If you are dissatisfied with our response, especially if our personal information processing has harmed your legitimate rights and interests, you can also file a complaint or report to regulatory authorities such as cyberspace, telecommunications, public security, and industry and commerce.